Samsung had been forced to announce a global recall for their exploding note 7, numbering at least 2.5 million.
It was an action which was speculated to have cost the company over $1 Billion.
The owners of the phones had the option of getting a refund or getting a replacement phone. The replacements for the exploding Note 7 were supposed to have been worked over and, therefore, free from the exploding tendency that plagued the earlier sold phones.
Reuters has reported, however, that a replacement model of the exploding Note 7 began smoking inside a U.S. plane on Wednesday. The report has prompted fresh investigations by the Consumer Product Safety Commission and the Federal Aviation Administration.
According to them, Indiana passenger Brian Green’s phone began emitting smoke inside a Southwest Airlines Co flight to Baltimore from Louisville, Kentucky. Brian had replaced the original phone about two weeks ago after getting a text message from Samsung. In a statement, Samsung Electronics Co said that it was working to recover the phone;
“Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note 7.”
U.S. Consumer Product Safety Commission (CPSC) chairman, Elliot Kaye, said that they are in touch with the Federal Aviation Administration (FAA), Samsung and the phone’s owner to gather facts. He also reminded consumers that they can get refunds for the exploding Note 7.
A Southwest Airlines spokesperson said that the plane was evacuated after a customer reported smoke from a Samsung device. All passengers and crew exited the plane and no injuries were reported.
Verifying a problem with the replacement for the Samsung Note 7 would be a devastating blow to the company. The explosions of the flagship phone and the global recall have already caused quite a dent to Samsung’s reputation.
This would be the crown on an already terrible situation and it could add new dangers and hurdles for their consumers.