Samsung Electronics has been working doubly hard to repair a reputation for safety, which was badly damaged by the exploding Samsung Galaxy Note 7 phones.
To do that, they have issued a global recall for the phones and backed the recall up with various incentives. One of such incentives was the promise of a reduced price for the Samsung Galaxy S8, meant to come out in 2017.
The aim is to keep Samsung lovers loyal, of course, but with another safety fault forcing the company to issue a recall in the U.S right now, Samsung’s reputation is not yet out of the wringer. Samsung electronics is recalling about 2.8 million washing machines in the U.S.
The washing machine recalls are happening after reports that the top of the machine can become detached during use. just a month earlier, Samsung electronics said that it was discussing potential safety issues with some of its washers with the U.S. Consumer Product Safety Commission.
According to a Nov. 4 statement from the U.S. commission, Samsung has received about 733 reports of washing machines experiencing “excessive vibration or the top detaching from the washing machine chassis,”. The commission said that there have been nine related reports of injuries.
In reply to the commission’s November 4 statement, Samsung issued its own statement offering consumers a free in-home repair of the machine, or a rebate that can be used when consumers buy a new machine. For more recent purchases, consumers can get a full refund.
This washing machine recall is a clear setback for the company.
Samsung is still trying to recover from the entire Galaxy Note 7 debacle which has been estimated to cost the company a whopping total of more than $6 billion. Even the most loyal customers may find it difficult to trust future products from Samsung on the grounds of safety, regardless of the many other boxes Samsung will check in innovation.