NHIF Contacts, Customer Care Numbers and their Addresses

Established in 1967 under the ministry of health, Kenya’s National Hospital Insurance Fund (NHIF) is mandated to assist Kenyan residents acquire affordable healthcare. By having branches all over the country, and easily accessible contacts and customer care number, the NHIF is a step closer to doing as promised. However, it has not always been smooth sailing for the organization as it has gone through changes over the years, some of which were warranted by the scandals it has faced. For instance, the NHIF lost as much as 479 million shillings in the 2003 Euro Bank Scandal. Later, it also faced the 2012 civil servants’ scheme scandal shouldering allegations of irregularities which included the creation of unapproved NHIF units, payment to ghost clinics, and many more.

In all of these misfortunes, NHIF has kept up with its mandate which revolves around providing affordable, accessible, and quality health insurance for all citizens of the East African country. To fulfill this mandate, the insurance organization has branches spread across the counties of the country.

How to Contact NHIF Headquarters

You should know that the NHIF membership is open to each and every citizen of the Republic of Kenya as long as they are 18 years old and above, and earn more than KES 1000 per month.

The organization has no fewer than 90 fully autonomous branches and satellite offices across the country. Of course, each of the branches offers everything on NHIF’s program but if you must contact the head office in particular, below is how to go about it. Nonetheless, keep in mind that they only work from 8 AM to 5 PM, Mondays to Friday.

  • P.O BOX: 30443 – 00100, Nairobi, Kenya
  • For Enquiry: [email protected]
  • For Complaints: [email protected]
  • Liaise: [email protected]
  • Report Fraud: [email protected] or (020) 271 4803
  • Fax: (020) 271 4806
  • Phone: (020) 272 3246, (020) 272 3281/2, (020) 272 3290, (020) 272 3296/7, (020) 272 2527, (020) 271 4793, (020) 271 4794, (020) 271 4804, and 0800 720 601

Contact Details of NHIF Offices in Nairobi

1. Office Location: NHIF Car Park Bldg, Gd Floor, Nairobi

2. Office Location: KNH Hospital, Kenyatta, Nairobi

3. Office Location: Sunrise Shopping Mall, Eastleigh, Nairobi

4. Office Location: Rainbow Tower, Westlands, Nairobi

  • Address: 719-00606 Nairobi
  • Telephone: 0772-614799 / 0773-313083
  • Email: [email protected]

5. Office Location: Palace Building Cooperative Bank, Kangemi, Nairobi

6. Office Location: Mesora Centre, Buruburu, Nairobi

  • Address: 1177-00515 Buru-Buru
  • Telephone: (020)-2465577 /020-7786690
  • Email: [email protected]

7. Office Location: SK Plaza, Gikomba, Nairobi

  • Address: 1177-00515
  • Telephone: 020-2210026
  • Email: N/A

8. Office Location: Mama Lucy Kibaki Hospital, Spine Rd off, Nairobi

  • Address: 1177-00515 Buruburu
  • Telephone: 020 – 2659608
  • Email: N/A

9. Office Location: Liberty Plaza Opposite Imara Junction off Rd, Industrial Area, Nairobi

  • Address: 143-00507 Viwandani
  • Telephone: 0775587958/020-2538871
  • Email: [email protected]

10. Office Location: ICPAK Building near KCA University, Ruaraka, Nairobi

NHIF Offices Located in Kilifi County

11. Equity Building 1st Floor, Kwa CharoWamae Road, Kilifi

12. NHIF Office Next to Total Service Station, Mariakani, Kilifi

13. Barani Plaza 1st Floor, South Wing Jomo Kenyatta Road, Malindi, Kilifi

14. Shella Properties Ltd, Mtwapa, Kilifi

NHIF Offices Located in TaitaTaveta County

15. Mughonyi Plaza, 1st Floor, Voi, TaitaTaveta

  • Address: 471-80300 Voi
  • Telephone: (043)2030052/2030547 / (020)2437484
  • Email: [email protected]

16. Taveta Sub County Hospital, Taveta, TaitaTaveta

  • Address: 31 Taveta
  • Telephone: 721820409
  • Email: N/A

NHIF Offices You’ll Find in Marsabit County

17. Dadacha Hse, Marsabit

18. Sharif Guest Hse Opposite Moyale Police Station, Moyale, Marsabit

Contact Details of NHIF Offices Located In Meru County

19. NHIF Building, Tom Mboya Street, Meru

  • Address: 2193, Meru
  • Telephone: (064)3130137/3130629/ (064)2311052/ 0776003600
  • Email: [email protected]

20. Maua Methodist Hospital, Maua, Meru

  • Address: 437 Maua
  • Telephone: 020-8001920
  • Email: N/A

NHIF Branches in Kitui County

21. Zein Building, 1st Fl. Kilugya Street, Kitui

22. OsavinyaBd, 1st Floor, Mwingi, Kitui

  • Address: 1466 Kitui
  • Telephone: 0774713810
  • Email: N/A

23. Mutomo Hospital, Mutomo, Kitui

  • Address: 1466 Kitui
  • Telephone: (020)2323072
  • Email: N/A

Contact Details of NHIF Branches In Machakos County

24. KCB 3rd Floor, Syokimau Rd, Machakos

  • Address: 2017-90100 Machakos
  • Telephone: (044)2021043/2021686/(057)2508256
  • Email: [email protected]

25. Bidii Textile Building Gatangird, Matuu, Machakos

  • Address: 2017-90100 Machakos
  • Telephone: 773985933
  • Email: N/A

26. Homeland Plaza Tara-Kangundo Rd, Kangundo, Machakos

  • Address: 2017-90100 Machakos
  • Telephone: 771237651
  • Email: N/A

27. Peter Mulei Building, Masii -Tawa Rd, Mwala/Masii, Machakos

  • Address: 2017-90100 Machakos
  • Telephone: 771648758
  • Email: N/A

Where to Find NHIF Offices In Makueni County

28. Double K Plaza (Punda Rd), Makueni

  • Address: Punda Road
  • Telephone: 0774261541/(020)2360350/0776090260
  • Email: [email protected]

29. Siesta Guest House, 1st Floor, Makindu, Makueni

  • Address: 211 Makindu
  • Telephone: 774261550
  • Email: N/A

30. Mohammed Omar Building (Kibwezi Rd), Kibwezi, Makueni

  • Address: Mohammed Omar Building
  • Telephone: 775869174
  • Email: N/A

Contact Details of The NHIF Offices Located in Nyeri

31. Lwale place, 1st floor, Kimanthi Way, Field Marshall Mutungird, Nyeri

  • Address: 658-10100, Nyeri
  • Telephone: (061)-2032899/2030957/0774757483
  • Email: [email protected]

32. Nyeri Coop Union Hse, Ground Floor, Othaya -Mukurwe-ini Rd, Nyeri

NHIF Offices Located in Kirinyaga County

33. Ushirika Bank Building, 1st fl. Kerugoya/Kutus Rd, Kerugoya, Kirinyaga

34. Digital Complex (Makutano/Mwea Rd), Mwea, Kirinyaga

  • Address: 32-10303 Wanguru
  • Telephone: (020)2465272
  • Email: N/A

Where to Locate NHIF Offices in Kiambu County

35. Mapa House, lower Grd, Biashara Street, Kiambu

36. Njegi Plaza 3rd Fl, Market Street, Limuru, Kiambu

37. Nellion Centre, Kenyatta Road, Thika, Kiambu

  • Address: P/Bag, Thika
  • Telephone: (067)-2222271//2231446, 020-2039910
  • Email: [email protected]

38. Central Plaza, 2nd Fl, Ruiru-Githunguri Rd, Ruiru, Kiambu

NHIF Offices Located in Samburu County

39. Oryx Service Station, GF, Rm 10, Maralal, Samburu

40. Wamba Mission Hospital, Wamba, Samburu

  • Address: 673-10400 Nanyuki
  • Telephone: N/A
  • Email: N/A

Where to Find NHIF Offices in Uasin Gishu County

41. KVDA Plaza, Ground Floor, Eldoret, Uasin Gishu

  • Address: 3091 Eldoret
  • Telephone: (053)2030749/2061400/0774530762
  • Email: [email protected]

42. Moi Referral Hospital, MTRH, Uasin Gishu

  • Address: 3091 Eldoret
  • (020)2148635/2688748/053-203347
  • Email: N/A

Branches Located in Elgeyo Marakwet County

43. Baraka Plaza, Iten, Elgeyo Marakwet

44. Bandaptai Building, Kapsowar, Elgeyo Marakwet

  • Address: Bandaptai Bldg.
  • Telephone: 0776001176
  • Email: N/A

Where to Find NHIF Branches in Nakuru County

45. AFC Bldg, 1st Fl, Kijabe Rd, Nakuru

  • Address: 155-20100 Nakuru
  • Telephone: (051)2211118/2213278/077939907
  • Email: [email protected]

46. AIC Church Building, Ground Fl, Olenguruone, Nakuru

  • Address: 277 Olenguruone
  • Telephone: 713117214
  • Email: N/A

47. Cooperative Bank Building, 1st Floor, Molo, Nakuru

  • Address: 60 Molo
  • Telephone: 770380263
  • Email: N/A

48. Prema Plaza, Naivasha, Nakuru

49. Barclays Bank Building, Gilgil, Nakuru

  • Address: 1981 Naivasha
  • Telephone: 0722454284/0733345309
  • Email: N/A

Contacts Of NHIF Offices in Narok County

50. Maa Towers 1st floor, Nairobi – Bomet Road, Narok

51. Kilgoris Business Centre, Narok

Where to Locate Branches in Nandi County

52. Kapsabet Post Office Bldgs. (Alfred Bungei Rd), Nandi

53. Nandi Hills Plaza, Nandi Hills, Nandi

Location of NHIF Offices in Baringo County

54. Mart Properties Ltd, Kabarnet, Baringo

55. KCB Bd 2nd Fl, Mercy Hosp. Road, Eldama Ravine, Baringo

  •  Address: 1048-20103 Eldama Ravine
  • Telephone: (051)752122
  • Email: N/A

NHIF Branches Located in Laikipia County

56. Cider Mall, Nanyuki, Laikipia

  • Address: 673-10400 Nanyuki
  • Telephone: (020)2198401/(062)31400/01/0774608427
  • Email: [email protected]

57. Kimwa Centre, 1st Floor, Nyeri Nyahururu Highway, Laikipia

Where to Find NHIF Offices in Homa Bay County

58. ColdspringsBldg 1st Floor, Homa Bay

59. Olando Plaza gld FL, Oyugis, Homa Bay

60. Mbita Dist. Hosp, Adm. Block, Mbita Homa Bay

NHIF Branches Located in Bungoma County

61. Daimah Plaza (Bungoma-Kanduyi Rd), Bungoma

62. Webuye Bettylyne Bd, Gd floor, Webuye Bungoma Road

NHIF Offices Located in Bomet County

63. Bureti Tea Growers Sacco Bldg, Sotik, Bomet

64. Aggie Plaza, Bomet

NHIF Offices Found in Kajiado County

65. Hibo House 1st floor, Namanga Rd, Kajiado

66. Emparakuoni Plaza, ground FL., Loitoktok Kajiado

67. EPZ Plaza, Kitengela, Kajiado

  • Address: 540-00242 Kitengela
  • Telephone: 0774544818/0773669216/073668916
  • Email: [email protected]

68. Masai Mall, OngataRongai, Kajiado

  • Address: 231-00511 OngataRongai
  • Telephone: 0776827879/0776833969
  • Email: [email protected]

Location Of Branches In Kakamega County

69. Mega Mall, 2nd floor, Kakamega

  • Address: 280-50100 Kakamega
  • Telephone: (056) 2030399/(056) 2030408
  • Email: [email protected]

70. Bemak House, 2nd floor off Nabongo Road, Mumias, Kakamega

  • Address: 967-50102 Mumias
  • Telephone: (056) 641484 /(056)641005
  • Email: [email protected]

Contacts Of NHIF Offices Spread Across Other Counties

71. Sakami Hse, 1st Floor (main street), Nyamira

  • Address: 962 -40500 Nyamira
  • Telephone: (020)8064128/0775369601
  • Email: [email protected]

72. Ouru Complex 1st floor, Kisii – Ksm Rd, Kisii

73. Amicus Plaza 2nd floor, Migori

  • Address: 1183-40400 Migori
  • Telephone: (059)20174/20927/0771109096/0774891301/0776033281/2
  • Email: [email protected]

74. Siala Plaza 1st floor, Court Road, Siaya

75. Re-insurance Plaza, Ground Floor, OgingaOdinga Street, Kisumu 

  • Address: 231-40100 Kisumu
  • Telephone: (057)2020638/2020028/2500640/0776008713/4
  • Email: [email protected]

76. Ingonyera House, 2nd floor, Kisumu – Busia Road

77. Cherry House, Ground floor, Vihiga 

78. Sinedet Building, 1st floor, Kisumu Busia Rd, Kericho

  • Address: 1948 Kericho
  • Telephone: (052)2020518/2020618/(051)8007097
  • Email: [email protected]if.or.ke

79. Trans Nzoia Teachers Plaza, Mazingira Rd, Kitale, Trans Nzoia

80. Africana Building, Lodwar, Turkana

81. Kazeto Building, Kapenguria, West Pokot

82. Arahuka Building 2nd floor, Kenyatta Highway, Muranga, Murang’a

83. Business Park Building, 1st Floor, Ol’Kalou, Nyandarua

  • Address: 602-20303 Ol’Kalou
  • Telephone: 020-2611187/0771290087
  • Email: [email protected]

84. Mombasa Hse Near Equity Bank, Chuka, TharakaNithi

85. Eastern Emporium, 1st floor, Kenyatta Highway, Embu

  • Address: 1315- 60100 Embu
  • Telephone: (068) 2230062/ 2230546/0776241475
  • Email: [email protected]

86. Haji Mohamed Ibrahim Building, Mandera

87. Ibada Plaza, 2nd Floor, Isiolo

88. Zawadi Hse Sea Front Road, Lamu

89. Northern Site Building, Sankuri Road, Garissa

  • Address: 107-70100 Garissa
  • Telephone: (046)2102020/2102049(020)2524608
  • Email: [email protected]

90. Nasib House Hospital Road, Wajir

91. Jubilee Building, Mombasa

  • Address: 84101, Mombasa
  • Telephone: (041)-224360/2227463/0771109099
  • Email: [email protected]

92. Ali Mbarak Building, Ground Floor, Beach Road, Ukunda, Kwale

  • Address: 1665-80400 Ukunda
  • Telephone: (040)3202904/(041)201105
  • Email: [email protected]

93. Tana River, Hola

Things You Must Visit the NHIF Offices With for Registration

If you have to visit or contact any of the NHIF branches listed above, you will most likely need to register and become a member of the scheme. If this is so, you should know there are things you must have present for registration. It is important to note that becoming an NHIF member is open to all citizens of Kenya. But to qualify, you must be 18 years old. You must also be earning more than KES 1000 per month.

Contrary to what many have come to believe, the National Hospital Insurance Fund wasn’t created for government workers. Every eligible citizen of the country is free to join and it even has provisions for foreign students and non-Kenyans residing in the country. However, membership is compulsory for Kenyans in the formal sector and voluntary for those in the informal sector and retirees.

Certain documents are required for each of the categories above for registration in any of the NHIF branches across the country. Below is a breakdown of the required documents.

Documents Required from Foreign Students in Kenya 

Registered foreign students in the country are required to contribute Kshs 500 per month. This is also the same for those under the voluntary and self-employed category. To register, come with the following:

  • A copy of your passport
  • Colored passport photo

Documents Required from Foreigners Living in Kenya

If you are a non-Kenyan legally living in the country, you can also become an NHIF member. Visit any of the NHIF branches above with the following for registration.

  • Copies of passport, alien certificate, or work permit.
  • Copies of spouse passport, alien certificate, or work permit.
  • Colored passport photo, including that of your spouse and dependents.

Documents Required from Kenyan Citizens for Registration

To register in any of the NHIF branches, a Kenyan citizen is expected to present the following:

  • A copy of your National I.D and that of your spouse if applicable.
  • A copy of Employer Appointment or Introduction Letter; this is only for an employee and not required if you are self-employed
  • A colored passport photo, as well as passport photos of your spouse and dependents if applicable.
  • The original and copies of birth certificate for dependents.

NHIF Registration Can Also Be Done Online

If you are not cut-out for visiting any of the NHIF branches for registration, you can get it done yourself online. Below is a quick guide on how to go about it.

Step 1 – Visit the NHIF website and click on “Online Registration” or click here to get to the registration page directly.

Step 2 – You can either register as an “Employer”, “Employee”, or “Self Employed”. Click on the one that applies to you and select “Register Now”.

Step 3 – You will be led to a page with the “Application Form”; provide the required information accurately.

Step 4 – After you have filled all the fields and attached all the required documents, click “Save” to submit your application.

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