First Bank Nigeria is a multinational bank and financial services company that has millions of customers scattered around the globe. The bank has its headquarters in Lagos state and has built an excellent reputation as one of the best financial service providers in the country. As a First bank customer, you might at one point need to contact the bank’s customer care. It’s best to know how and when to contact them so as not to be stranded. Here we will be discussing the different ways you can contact First bank customer care, through WhatsApp, calls, social media handles, email, etc. You will also learn how to lodge your complaints online to the customer care center. With this information available at your fingertips, you won’t have to visit the banking hall again to lodge or resolve a complaint.
How Effective is First Bank Customer Care Service?
First Bank of Nigeria was initially known as the Bank of British West Africa when it first started its operation in 1894. Since its inception, it has provided its customers with several arrays of banking services ranging from opening savings/current accounts, checking accounts, credit cards, money market account, mortgage products amongst other banking services.
As one of the largest and best commercial banks in Nigeria, First Bank is rated high for its exceptional customer care service. First bank’s customer care representatives are available to customers on Monday through Friday, during working hours. On weekends, you can use the bank’s social media channels, email, or website to contact their customer care representatives. This does not mean you can’t contact them through these other means on workdays.
Ways to Contact First Bank Customer Care
First bank customer care representatives can be contacted through various means online and offline. They’re available to attend to issues such as account balance inquiry, statement of account request, online banking password reset, stop cheque request, card PIN reissue request, and a host of others. The different ways to contact the bank all depend on the complaint you have. Below are some ways to reach first bank customer care:
- Phone call
- Social Media
- A Visit to the Banking Hall
First Bank Nigeria Customer Care Phone Numbers
- For Enquiries, you can reach FIRSTCONTACT on; Phone number: 0700FIRSTCONTACT (0700-34778-2668228); 01-4485500; 0708-062-5000. Alternatively, you can email firstcontact@firstbanknigeria.
- For information regarding SME CONNECT. You can call the following numbers and the information will be provided by SMEConnect First Bank of Nigeria. Phone number: +234 1905 2326 or +234 708 062 5000.
- The main First bank of Nigeria customer care numbers are: +234 1905 2326; +234 1448 5500 and +234 708 062 5000. You can contact these lines for any other issues you may be having and you’ll be duly attended to. The numbers are available within the working hours of 7 am to 6 pm from Monday through Friday.
Also, the bank’s website is open to its customers at www.firstbanknigeria.com. You can visit the website provided you have an internet connection. Everything you need to know about First bank and the services it provides is available on the website. You will also find a contact form on the website which is an alternative way of lodging your complaint. While filling the form, you will need to provide important personal data, such as your Title, First name, Last name, Contact address, Email address, Occupation, Phone number, etc. You are expected to fill the spaces with the appropriate information before clicking the submit button. After submitting it, your information will be processed and you’ll be attended to in no distant time.
Alternatively, the bank’s physical office help desk is open for all existing and prospective customers. First Bank head office is located at Samuel Asabia House, 35 Marina Lagos. P.O Box 5216. More conveniently, visit any First Bank branch close to you and ask for the customer care desk.
Chat with First Bank Customer Care on WhatsApp
Many people ask questions about whether or not it’s possible to chat with First Bank on WhatsApp. Interestingly, this is very possible and easy too, just send a private message to First Bank on WhatsApp using the number 08124444000. You can get started by saying ‘hi’ and you’ll get a reply asking what you need help with. Ensure that the number you’re chatting the bank with is the number registered with your account, this will make it easier to have your issues attended to.
You Can Also Contact First Bank Customer Care on Social Media
If you’re on Twitter, Instagram, LinkedIn, or Facebook, then it’s possible to reach out to First Bank customer care representatives through the bank’s social media handle as listed below:
- Twitter: @FirstBankngr
- Facebook: @firstbankofnigeria
- Instagram: @firstbanknigeria
- LinkedIn: First Bank of Nigeria Ltd.
However, bear in mind that the bank’s customer care representatives often ask certain questions to ensure you are the rightful owner of the account before helping you resolve any complaint you have or effect a request. It is important you remember some of the basic security questions attached to your bank accounts such as where you opened the account, the account name, phone number used for the account, and even the 3 last transactions you performed on the account.
Send Your Complaints to First Bank’s Email Address
In a bid to make life bearable and easy for its esteemed customers and prospects, First Bank of Nigeria has made its email addresses available and accessible to all. You can contact customer care at: [email protected]; [email protected] and [email protected].
The email addresses above are very effective in lodging complaints with the bank or requesting a service. However, while sending an email, endeavor to send them through the email linked to your account. Bear in mind that the bank might call you to verify that the email is coming from you before executing any instruction you gave for your account via email.
How to Make a Complaint to First Bank Online
As an account holder with First Bank, it is not unlikely that you’ll not have one issue or the other that may need a customer care representative’s attention. First Bank is most concerned about its customers and seeks to protect the interest of its esteemed customers. They do this by listening to your complaints and proffering solutions as expected. If you have any complaints, you can notify First Bank by contacting them online at their Contact Us page for more details. Making complaints online is best when you need to urgently reach out to a customer care representative during weekends or public holidays.