Known for its quest to always prioritize the need of its customers, the South African mobile operator Cell C is admired for its dedication towards facilitating digital inclusion. Because of this, Cell C has been relentlessly growing its customer base. For instance, the operator grew its mobile subscribers from 9 million in 2012 to over 20 million in July 2015. Given that the telecom coy joined the telecommunications industry to provide fiber and GSM services when companies like MTN and Vodacom had already dominated the market, it is remarkable that the company is now a major influencer in the sector.
According to the establishment, the growth it has experienced since it launched its operations in 2001 has a lot to do with its pricing strategy and core consumer values of honesty, simplicity, and transparency. Cell C is looking to expand its operations in years to come and has already launched LET services in Western Cape, Kwa-Zulu Natal, and Gauteng. While the company would continue to roll out these services in other metros across the country, it has not forsaken its core value which revolves around keeping its customers happy. To make this possible, Cell C has various platforms through which its customers can reach out to them.
Various Ways to Contact Cell C Customer Care Service
Contacting Cell C Customer Care Helpline
You can call the numbers provided below if you need any information about Cell C services or want to sort out any issue you have encountered while using any of their services.
135 – Dial 135 from a Cell C phone and a customer care representative will be assigned to you. You wouldn’t have to pay anything for the call, it’s totally free no matter how many times you call.
084 135 – You can also contact one of their customer care representatives through this number. You are meant to call this number from any other line that’s not Cell C’s. Nonetheless, you will be charged for it, just as much as you are charged for any call you make.
084 143 29 – This is the customer care SMS number of Cell C
084 167 6598 – You can also contact their customer care through FAX with this number.
Reaching out to Cell C through Social Media
From Instagram to Facebook, Twitter, and what have you, the South African mobile operator has a strong social media presence which has also made it easy for their customers to get useful information and even resolve the problems they face.
Facebook – @CellC.SouthAfrica
Instagram – cellcsa
Twitter – @CellC
Twitter Support – @CellC_Support
YouTube – Cell C South Africa
Other Cell C Helpline to Call and Issues they Can Help You Resolve
084 1234 – GloCell is a prepaid airtime and data distributor in South Africa. GloCell and Cell C had reached an agreement for the former to cede its Cell C contract customer base to the latter. For any issue concerning the transfer of your contract to Cell C, you can call this number.
084 145 – It’s no secret that Cell C went into partnership with various fiber network operators in its quest to provide fine broadband connectivity on the open-access network. For any inquiry or challenge you have encountered regarding this, this is the number to call.
You can also call the number for all upgrade queries. Meanwhile, you can check here to see if you are due for an upgrade.
084 194 4000 – This number is dedicated to Cell C Business customers. Such customers have dedicated Account Managers who are readily available to help them out. Apart from the number, you can also get help through the following email address.
147 – Dubbed the Quick Info Line, you can call 147 from a Cell C phone to get quick information about any product and service of the mobile operator.
Network Feedback – If you are experiencing any network problem, you can inform Cell C about it here. Just ensure to fill the required fields in the form.
Corporate Office Address of Cell C
If you must visit Cell C head office for whatever reason, below is the address:
Corner Pretoria Main Road & Maxwell Drive
Nonetheless, you can use the Cell C store locator here to find any of their offices close to you. You can get all the help you want from any of their stores.
Using the Cell C Self-Service
Back in 2008, Cell C upgraded its interactive voice response (IVR) system which made it possible for the mobile operator to automate as much as 60% of the calls its representatives receive. What this means is that a customer does not need to speak to a live agent to resolve issues. To use this service, one must have a Self-Service pin which will allow you to serve yourself instead of waiting for an agent.
To activate your Self-Service Pin, you will have to call the call center where you will be authenticated for it. After that, you will be transferred to the Self-Service Pin Create or Reset module to create your pin.
What You can do with the Cell C App
Like other mobile operators, Cell C has an App that has proved to be very useful to its customers. Through the App, you can view your data, voice, and SMS balances; buy and share bundles and airtime, and manage your account.
In all, the App was developed to help customers handle things that may warrant calling customer care. For instance, instead of calling customer care to ask how to share data or airtime, you can easily do so with the App. It is available on GooglePlay, App Store, and AppGallery.
How to Opt-out of Communication
As much as Cell C wants to stay in touch with its customers, it understands that some users may find some of its messages and marketing communication annoying. As such, there is a provision for customers to opt-out of communication.
Nevertheless, you should know that this excludes any operational communication that the operator may need to inform you about.