In Nigeria, there are four major telecommunications networks and one of them is Globacom (popularly known as Glo). This network is known for basically two things – its cheap data rates and the fact that it is the only telecommunication provider that is owned by a Nigerian. But regardless of all these things that make Globacom great, the network has issues that will affect their customers immensely. This is not specific to the network but an expected feature of all telecommunication networks. However, there are a number of easy and quick ways to contact Glo customer care (through phone numbers or online) and have them fix any issues you might be having with their network.
How To Reach A Glo Customer Care Agent
There are certain issues that would arise with your SIM card that are borderline emergencies and require a quick fix. It would be worse when it is at a time when it would seem like no one is available to help you. This is a worry that you need not have with Glo customer care, as there is always someone there to help you with the issues you might be having. At any time in the day (early in the morning or in the middle of the night), you can call and someone would speak to you.
There are also a number of ways that the Glo customer care center can be reached. One of these ways is by placing a call to them by dialing either 121 or 200. The 121 number is for both prepaid and postpaid clients while corporate clients can dial 200. More so, for those who are not users of the Glo service but will like to contact them, you can easily do this by dialing 0805 002 121 or 0805 002 200.
You do not need airtime or the internet to call any of those numbers, all you need is a functional phone and you can reach their customer care center. However, a hurdle that you might be likely to encounter when you call any of the Glo customer care numbers is the wait time. There is no information on how long it takes for a customer care agent to speak to a calling customer but in some cases, customers will be required to wait for a couple of minutes before being attended to. You just need to exercise patience if such a situation occurs.
What Is The Fastest Way To Reach Glo Customer Care?
Apart from the two numbers that have been provided by Glo, and the other alternative methods that are discussed below, there are some numbers you can dial to bypass the wait time if you are in a hurry and want to quickly contact Glo customer care.
171 is perfect for this and it is called the Glo Hurry Help Line. However, this is not a toll-free line as you will be charged ₦25 for each call. The plus side is that there is no limit to the call.
For those who have internet issues and are averse to listening to the entire menu when they dial the regular Glo customer care numbers, they can easily dial 444 on their Glo numbers and they will be connected directly to the unit for internet issues. This call is toll-free.
Highlight Of The Glo Customer Care Numbers
- For postpaid and prepaid customers, dial 121
- For corporate clients, dial 200
- When you are not using a Glo sim card, dial 0805 002 121 or 0805 002 200
- For the Glo Hurry Up Help Line that bypasses wait time, dial 171
- To complain or make inquiries about the internet, dial 444
Other Ways To Reach Glo Customer Care
As a network that caters to the telecommunication needs of a lot of people, Glo has seen to it that their call lines are not the only available channels that they can be reached on. They have gone on to provide several other ways for customers to get their issues sorted out. They include:
An alternative way to speak to a Glo customer care agent is by sending an e-mail to firstname.lastname@example.org. All you have to do is to type in the message you want to get across to the customer care agent, send it using a valid email address, and in a few minutes, you will receive a response.
2. Retail Outlets
Glo has also made available a nationwide retail chain of service outlets where a Glo customer can speak to a representative of the network in person. This method is usually good for those who have access to such outlets as they can easily solve their issues right there in the office. Only in rare cases will the customer be requested to come back.
3. Social Media
If none of the above methods work for you, then Glo is available on all social media platforms such as Facebook, Instagram, and Twitter. They can be accessed on any of these platforms 24/7 and are ready to handle any issues you might be having.
4. Live Chat
Another reliable way you can reach Glo customer care is through their Live Chat platform on the website. To do this, visit gloworld.com and click on the chatbox icon that you see. Type in your question in the dialog box that will pop up then click send. The wait time for this is less than a minute and a customer care agent will respond to your questions.
Issues That Can Be Solved By Calling the Glo Customer Care Numbers
The Glo network desires to give its subscribers the best experience while using the network so there is no limit to the issues their customer care agents would not be able to fix once the complaint is lodged. Some of the popular issues that the agents handle include:
- Data balance and airtime balance
- Internet connection problems
- Activation of tariff plans
- Migration from one tariff plan to another
- Resolution of requests and complaints
Other Things The Glo Self Service Portal Will Help You With
By dialing 500, Glo customers will have access to the self-help service where they can easily perform a number of things, including:
- Viewing available Glo data plans
- Subscribing to data plans
- Checking data history
- Canceling data auto-renewals
- Data gifting and sharing
Apart from dialing 500, Glo customers can gain access to the self-service portal via the website: https://www.gloworld.com/ng/personal/data/glo-hsi-plan/ using their Glo line.