How To Use Union Bank Self-Service and the Customer Care Line to Contact for Help

Union Bank is one of the oldest commercial financial institutions in Nigeria that boasts over 3 million customers with more than 320 branches. The bank has been in operation since the year 1917 and has been serving individuals, small, medium, and large corporations. Union Bank was in July 2009 ranked the 556th largest bank in the world and the 14th largest bank in Africa. With its large number of clients, Union Bank has employed various self-service and customer care channels to serve them efficiently. The bank has gone out of its way in ensuring that customers get the best of these services. Below are some of the various self-service channels and how to contact the bank’s customer care at your convenience.

How to Register on the Union Bank Self-service Portal

Apparently, banking has been made easier with the self-service portal, and customers no longer have to visit a physical bank and stand in long queues to carry out transactions like make transfers, lay a complaint, obtain account statements, and many other things. To be able to access the Union Bank self-service portal, you need to have an active account with the bank, have a secure internet connection, and a smartphone or laptop/desktop. Follow these steps to register on the self-service portal.

  • Ensure you have an active data connection on your phone, laptop/desktop
  • Go to the website and click on open an account
  • You will be required to fill in your details which include your name, ID, mobile number, address, etc
  • After inputting all your details correctly, click on next to go to the next page
  • You will be required to input your account number, username, and password
  • confirm details and click submit
  • A message will show up “your account has successfully been created”
  • Log in with your username and password and do your transactions online

Note: You do not have to go through the registration process each time you want to use the self-service portal, rather, you only need to go to the site, log in directly, and click on the service portal tab.

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Things You Can Do on the Self Service Portal

There is no feeling as important and good as taking absolute charge of all your transactions by yourself. Union Bank’s self-service portal leverages this opportunity by offering a diverse range of services to the bank users. Below are some of the things you can do on the portal;

  • Payment of bills; electricity, cable TV, etc
  • Instant funds transfer
  • Setting up standing orders
  • Booking flights and hotels
  • Airtime recharge
  • Payment of school fees
  • Apply for a Dubai visa
  • Borrow electricity
  • Get a statement of a transaction on your account
  • View account balance and e-statement of account

Features and Benefits of Union Bank Self-service

  • You have overall control of all your accounts that are linked on the portal
  • You can access your account anytime and anywhere
  • Access to online customer service if the need arises
  • You can access the site on your mobile phone, laptop/desktop, or any other browsing device
  • You can conveniently carry out transactions without going to the bank or an ATM spot
  • Generate a one-time password (0TP) to verify your account

How to Retrieve a Forgotten Password on the Portal

It is possible for one to forget his/her password due to some reasons. In such a case, there is no need to panic as the bank has provided an easy means through which you can retrieve it. Follow the steps below

  • Follow this link
  • A new window opens, enter your username and click on continue
  • The next page will require you to enter your phone number that is linked to the account
  • Click on submit
  • A One-Time-Pin (OTP) will be promptly sent to you via SMS
  • Insert the pin, and then reset your password by entering a new one

Can I Request a Debit Card Through Union Bank Self-service?

As earlier mentioned, Union bank has made approximately all its bank transactions to be fast and convenient. You can now request a debit card from the comfort of your office or home and pick it up when it is ready. Follow the steps below to make a request for a debit card.

  • Log in to the UnionOnline platform
  • Click on the cards menu
  • Click request a new debit card
  • Select account number
  • Choose a card type (Verve or MasterCard)
  • Select “through a branch” as a pick-up option
  • Select a preferred branch
  • Input your security word and token
  • Then submit
  • You will get a notification when the card is ready for pickup

You can also request a debit card through the Union Bank magic banking code (*826#) which does not require any internet connection. Follow the steps below

  1. Dial *826*21# on the mobile number that is linked to your account
  2. Reply with 1 to select card request
  3. Reply with 1 to select Verve card OR reply with 2 to select Mastercard
  4. Type the number corresponding to the account you want to link the card with
  5. Input your transaction PIN
  6. Click send

Customer care support
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Ways of Contacting Union Bank Customer Care

Union Bank prides itself as one of the banks that offer 24/7 customer care services. The bank has grown over the time of its existence in various areas by putting several measures in place to ensure security and safety for its customers. In view of this, customers of this acclaimed bank can gain access to their customer service personnel from any part of the world and at any time of the day. These are the addresses and numbers through which you can contact Union bank customer care.

  • Corporate Address – Stallion Plaza 36, Marina P.M.B 2027 Lagos, Nigeria
  • Telephone – 07007007000, +234-1-2716816
  • Email[email protected]
  • Whatsapp– (+234)-1-2716816
  • Twitter – @UNIONBANK_NG
  • Instagram – @unionbankng
  • YouTube – UnnionBankNG
  • Facebook – Unionbankng/

Even though the customer service is available 24 hours a day, it is recommended that you contact them during banking hours for a quick and effective response. Also, their WhatsApp contact is a faster way to reach them for quicker response, especially during public holidays and emergencies. Furthermore, email is considered the best way to file a complaint if you do not want to go to the banking hall.

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