It is a sad ending for Samsung’s latest flagship phone, the Samsung Galaxy note 7.
Once described as the greatest phone made to date, the Samsung Galaxy Note 7 suffered some misfortune when some of them started blowing up while being charged by the proud owners.
The Korean tech giant had been forced to recall the phone in late September after reports of the explosions persisted. The customers had either been refunded or given a replacement phone.
Unfortunately, some of the replacement phones were also reported to have exploded. One which emitted smoke on a flight had caused the aircraft to be evacuated and had set the sights of the US Consumer Product Safety Commission (CPSC) once more on Samsung.
Samsung is now telling its retailers and carrier partners to immediately stop selling the Samsung Galaxy Note 7. They released a statement today (Oct. 11) which also encouraged owners of the device to immediately “power down and stop using” their phones;
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”
Share prices for Samsung Electronics sank nearly 4% on Korean stock exchange when the announcement came out. Despite the slight dive Samsung’s stock continues to hover near an all-time high.
Elliot F. Kaye, chairman of the US Consumer Product Safety Commission (CPSC), issued a statement supporting Samsung’s decision;
“No one should have to be concerned their phone will endanger them, their family or their property. Due to the ongoing safety concerns associated with Galaxy Note7 phones, it is the right move for Samsung to suspend the sale and exchange of all Galaxy Note7s. I also appreciate the safety leadership role the wireless carriers and retailers are playing by temporarily stopping the sale of the Note7 and not providing the Note7 model as a replacement device.”
Despite the sad end of the Samsung Galaxy Note 7, analysts say Samsung’s bottom line will be alright primarily because its components business remains strong.
The world will know whether to take them at their word when Samsung releases its third-quarter earnings on October 27. Meanwhile, Samsung consumers will now have to look elsewhere for an Android counterpart to the iPhone 7.