The ability to easily express your concerns and get a speedy resolution is an essential aspect of any business. Cable TV is not exempt from this rule, which is why one of the leading companies in Africa, GOtv, has one of the best customer care services on offer. There are multiple ways to reach a GOtv customer care agent. One of them, and a popular option, includes a dedicated phone number available to customers anywhere within Nigeria. Others are email and social media on platforms like Twitter and Facebook.
How to Speak with GOtv Customer Care in Nigeria
If you are looking for a quick resolution to your issues as a GOtv user, a phone call is the best means possible to achieve this. The cable TV service has one dedicated number that caters to users all over the country.
To speak with a GOtv customer care agent in Nigeria, call on – 0803 904 4688
Before you place the call, there are a few things you should note:
- Ensure you have enough airtime on your phone. You might have to wait a couple of minutes before reaching a service agent. It could take longer during a public holiday or on days with restricted movement (curfews, environmental sanitation days, etc.)
- Have your IUC number ready, i.e., the 10-digit identifier unique to your decoder
- Your decoder should be on. It will allow you to follow the suggested steps and fixes in real-time.
Once you have all these in place, you are ready to speak with a GOtv customer care agent. Remember to be polite as it improves your chances of a quality experience. If you are not in a hurry or have reservations about speaking on the phone, here are a few other means to reach the GOtv customer care.
Like most brands, GOtv has public platforms to promote their services and share information about their products. They also have customer care agents who receive your complaints and reply with fixes. They are currently on Facebook and Twitter, and you can reach them here –
Facebook – https://www.facebook.com/GOtvNg
Twitter – https://twitter.com/GOtvNg
Send them a message or a mention on either platform to reach them, and an agent should reply to you. Please note that you need an account on either platform to send a message.
Another text-based method of reaching GOtv’s customer care is email. It can come in handy while you are at work and want to limit your phone distractions. Send an email to [email protected] for any complaints or issues you might have. Please be aware that depending on the time of day, response time will vary.
Unless you are in Lagos, this method will not get you in direct contact with GOtv customer care agents. However, the company has licensed dealers all over the country who have the experience and knowledge to help you through whatever your issues might be. You can find the one closest to you here.
However, if you are in Lagos, you can visit the Multichoice Nigeria office at Plot 1381, Tiamiyu Savage Street, Victoria Island.
How to Make GOtv Subscription Payments
One of the major things you will be doing with your GOtv decoder is to make monthly subscription payments. The pay-tv service has made the payment process easy, with several methods and means. There are two forms of payment methods – internet-based and non-internet based.
Non-Internet Based (USSD Code)
The most popular and easiest way to pay for your GOtv subscriptions without internet access is the USSD code. It is a straightforward process, and you can do this by –
- Dialing *288*1#
- Input your IUC number
- Follow the prompts
Asides from the dedicated GOtv USSD code, you can also use your bank’s USSD code to pay for your subscriptions. Some known shortcodes for Nigerian banks include –
- UBA – *919#
- GTB – *737*37*AMOUNT*GOTV IUC NUMBER#
- First Bank – *894*AMOUNT*IUC NUMBER#
- Zenith Bank – *966*7*Amount*IUC Number#
- Stanbic Bank – *909#
- Fidelity Bank – *770*1088* IUC Number*Amount#
- Wema Bank – *945*17*IUC Number#
- Heritage Bank – *322*030*1088*AMOUNT#
Asides from bank shortcodes, you can also use eTranzact. To do this, simply dial *389*9*smartcardnumber#
Depending on your bank, any of these shortcodes should work. However, if you have any problem with your payment, you can reach out to the GOtv customer care service via any of the methods outlined above.
Say you prefer sticking to traditional methods and make your payments via cash, you can make your GOtv payments through the following means.
- Visit any mobile money merchant close to you (POS point)
- Pay at any FCMB branch. You will need to fill a form with the teller with your name, phone number, and IUC number
- Visit any GOtv/DStv office or dealer near you.
Internet-Based (Website and Apps)
Suppose you have access to the internet via your phone or a computer. In that case, you can pay for your GOtv subscription via the official website or various mobile apps. The GOtv website is equipped to receive payments for any GOtv subscription plan. To pay, you will need
- a mobile phone
- Naira debit card and
- IUC number
- Make sure your decoder is on
If you prefer using other payment platforms via websites, you can pay for GOtv on merchant websites like –
To pay for your GOtv subscription on either platform, including the official website, follow these steps:
- Enter your email address, IUC number, and enter your mobile phone number (as required)
- Click NEXT.
- Enter the GOtv subscriber’s name and confirm that your IUC number was filled correctly.
- Click PAY and click on your debit card type, i.e., Interswitch, Verve, or MasterCard.
- Enter your card details, i.e., Card Number and Expiry Date as inscribed on your debit card, and then enter your 4-digit PIN.
- Click PAY once the transaction has been completed, and your GOtv account is credited. Your viewing will be restored.
If you prefer paying entirely through your phone, there are a myriad of apps you can use. They include –
- Payment Apps (Carbon, Quickteller, Opay, etc)
- Bank Apps
- MYGOtv App (available on Android and iOS)
As always, if you have any issue with your payments, feel free to call GOtv’s customer care via the above-listed number or through any other preferred method.