What Is the Department of Labor UIF Contact Number and Email Address?

Information about UIF contact numbers is very important to many South Africans, especially those in the labor force. This is mainly because of the usefulness of these numbers when they need to contact those in charge of the UIF to sort out issues relating to the payment of their benefits. For the record, the UIF is an acronym that stands for Unemployment Insurance Fund, a short-term relief fund that is given to South African workers by the government when they become unemployed.

The UIF has given great relief to many working-class people who are in dire need when their source of income is taken from them and they have to start from scratch. Every year people in South Africa lose their jobs and when this happens, they turn to the Unemployment Insurance Fund to get by for the time being before a new job comes along. This is one of the many reasons why knowing UIF contact details and where to physically reach the customer care agents are of immense importance to South Africans.

Understanding Why The UIF Is Important To South Africans

Many things in life are unpredictable, including the loss of jobs. When people are laid off from work or are unable to carry out the businesses that fetch them their daily living, life becomes almost unbearable. There are many average working-class people in South Africa who cling to their jobs to get by and the loss of these jobs can lead to an increase in the country’s crime rate. This is why the South African government came up with the Unemployment Insurance Fund to ensure that people are still able to have a reason to smile even when they are laid off from work.

Overall, Unemployment Insurance Fund is a South African government initiative that aims to provide short-term relief to workers when they become unemployed. It is noteworthy that UIF is not just for people who get sacked from work. It also provides relief to people who are unable to go to work and make a living for themselves because of different issues like illness or maternity leave.

The UIF system in South Africa is governed by two legislations – the Unemployment Insurance Act, 2001 (the UI Act), and the Unemployment Insurance Contributions Act, 2002 (the UIC Act). These Acts came into operation on April 1, 2002, and have helped to take care of people who come into sudden need after getting laid off work or after becoming unable to work because of illness or maternity leave.

Why You Need To Have The Necessary UIF Contact Numbers And Emails

To be able to enjoy the benefits of the Unemployment Insurance Fund, one must register for it first. Working-class South Africans who have lost their jobs must get registered as work-seekers first by taking the necessary documents with them to the nearest UIF office and following the instructions. In fact, they must apply for the UIF benefits as soon as they become unemployed or at least within six months of the termination of their employment otherwise they will lose the right to enjoy UIF.

However, things can go wrong during the registration process or the process may begin to take too long while one is trying to get the benefits. This is mainly because the call centers are usually inundated with calls and emails. So, if one sends wrong information about themselves, it may take too long to get them corrected. This is why you need to be really careful with the details being sent to UIF centers. Essentially, the onus is on the claimants to make sure that their details are correct.

One of the reasons why people have problems is if their bank account details are not in their proper surname. If the names do not match, they will not get paid. For married women whose maiden names have changed, they must make sure it has been reflected properly in their banking details, otherwise, there will be issues. As a matter of fact, it has been reported that the biggest problem with UIF payments is with the banking details of the claimants.

The claimants will also have problems if they make both online and manual claims at the same time. It is required that once a person has submitted their requests for UIF benefits online, they no longer need to go and try to follow up at their local UIF Dept in person. This will cause conflicts leading to serious delays in the payments.

In this case, the best thing to do is reach out to UIF customer care and get things solved. This is why it’s very important to know the UIF numbers to call or the emails to send messages to or even the physical offices to go to just in case you need to sort things out. Take note that when a person calls the UIF Call Centre and the customer representative answers, they need to get the name and email address of the customer representative that answers so that they can stick with that 1 person all the time and follow up to make sure they have gotten their UIF benefits on time.

The Process For Payment

Take note that the process for payment is quite simple. When claimants make their claims for UIF benefits, the claims will go through to a moderator first. This moderator will verify the claimant’s account and make sure everything is okay with it. Once the accounts have been verified, the status of the claimants will then change to “Sent to Paymaster”.

Once it has been sent to the PayMaster, the claimants should have their money within a matter of days, depending on the bank they use. If it takes too long to get to the paymaster, you must use the UIF contact numbers and email addresses to reach out to customer representatives and verify exactly what is wrong with your application.

Complete List Of UIF Contact Numbers And Emails You Need To Know

We have compiled a list of UIF contact numbers, as well as emails needed to reach out to the UIF customer care representatives.

Head Office

Physical building: The UIF head office is physically located at UIF Building, 230 Lillian Ngoyi Street, Absa Towers, Pretoria Central, South Africa. The operating hours are between 07:30 to 16:00, Mondays to Fridays.

Numbers: The numbers to call are 012 337 1997 (Switchboard), 0800 030 007 (Call Centre)

Email: You can send an email to [email protected] (for Ufiling enquiries) or send it to [email protected]​ (for normal enquiries)

UIF Contact Details For Eastern Cape

The UIF offices are called UIF labor centers where people who are out of work can go and get registered to receive UIF benefits. There are different labor centers in the Eastern Cape Province and some of these camps share the same contact numbers and emails.

Below are the UIF labor centers and their contact details:

UIF Contact Details Gauteng Province

The Gauteng Province has so many UIF labor centers where people from that region go to collect their benefits after they get unemployed. Below are the contact details.

UIF Labour Centres For Free State Province

There are several UIF labor centres in the Free State Province. Below are their contact details.

UIF Labour Centres For Kwazulu Natal Province

For Kwazulu Natal province, these are the different UIF contact numbers and emails for the different labor centers.

UIF Contact Numbers For Limpopo Province

People living in Limpopo also have where they can go to get their UIF benefits. Below are the needed details.

UIF Contact Numbers And Emails For Mpumalanga Province

For Mpumalanga province, below are the UIF contact numbers and emails needed for the different labor centers.

UIF Contact Details For North West Province

Below are the contact details for UIF labor centers in the North West Province.

UIF Contact Details For Northern Cape Province 

For the people in the Northern Cape province, below are the contact details for the UIF labor centers there.

UIF Contact Details For Western Cape Province

Below are the UIF contact details for the UIF labor centers in the Western Cape province.

UIF TERS Contact Number

Apart from employees who lose their jobs, employers going through a hard time are also given relief. TERS, which stands for Temporary Employer Relief Scheme, was actually introduced in December 2019 to assist employers in financial distress.

If you are in this category and need to reach out to the people in charge, the number to call is 0800 030 007.

UIF Maternity Contact Details

Like we have explained before, even people who go on maternity leave can actually apply to enjoy UIF benefits. This is because, according to the government of South Africa, employed female contributors to the Unemployment Insurance Fund can apply for maternity benefits when they go on maternity leave. However, in order to qualify for the benefits, the affected persons must be receiving less than their normal wages while they are on maternity leave.

The people eligible to enjoy these maternity benefits must be South African citizens and must have a bar-coded ID Book. However, in some cases, people from foreign countries can also enjoy these benefits if they have a valid passport and have fulfilled all other UIF criteria. Also, mothers who ensure they pay UIF every month can also claim UIF maternity benefits, from the department of labor for four months.

Contact number: Women on maternity leave who are trying to get their hands on the UIF benefits can call 0800 030 007 to get things rolling.

UIF Declaration Submission Email Address

Take note that even though employees who lose their jobs will be assisted by the UIF, those employees must first meet a very important criterion to enjoy the benefits. The criterion is that they must have made contributions to the UIF while they’re still working. This means that employees who lose their jobs can only receive UIF benefits if they have made contributions to the Fund before. These contributions are made every month.

Also, employers need to submit a monthly UIF declaration form to the Department of Labour. This form is also known as a UI-19 Form. The document contains information relating to UIF contributions from both the employer and employee. Also, reasons are stated if an employee is unable to contribute to the fund at a particular time. These forms are critically reviewed if one tries to claim UIF benefits after losing their jobs to see if they deserve the benefits or not.

Submission email address: The UIF declaration forms are usually submitted electronically via email. Below are the email addresses.

• If you are an employer with an electronic payroll system, send the information via email to [email protected]
• If you are an employer of a domestic worker, send to [email protected]
• If you are a commercial employer, send the information to [email protected]

UIF Complaints Email Address

Complaints are generally sent via email to [email protected] (for Ufiling inquiries) or to [email protected]​ (for normal inquiries). They can also be sent to [email protected].