Ecobank is one of the biggest banks in Africa. The pan-African banking conglomerate can boast of banking operations in about 36 African countries. The financial institution is considered to be the leading/key independent regional banking group both in Central and Western Africa, serving retail and wholesale customers. In the recent past, contacting any bank means being physically present in any of their banking halls, however, thanks to the most recent advancements in technology, getting in touch with banks has become so easy that customers can now sit in the comfort of their homes, shops, offices, or even on the move, and solve banking issues that would normally require a visit to a bank’s branch.
Ecobank in Nigeria has several ways of interacting with their teeming customer base. There are hotlines to call their contact centers and chat lines that can be accessed from the bank’s web pages. Their social media pages are also very active and have proved to be an effective way of getting in touch with the bank. All these are in a bid to bring banking services to the customer’s doorstep.
All The Ways To Contact Ecobank Customer Care
Aided by the most recent technological advancement that has revamped the Nigerian banking system, Ecobank has devised several workable ways through which customers can contact the bank apart from commuting to the branches. Customers who are in need of help or some sort of banking service information can leverage alternative channels like the call centers where staff are on hand 24/7 to proffer solutions to financial issues. Ecobank Call Center can solve a whole lot of banking issues ranging from simple inquires to account reactivation. There is also the Customer Care Live Chat; both the live chats and the phone lines are manned by trained personnel who are ever ready and willing to assist.
For customers who love to surf on the internet, they can explore Ecobank’s social media platforms for their banking solutions – Twitter, Facebook, WhatsApp, and the likes. We also have to acknowledge the fact that contacting the bank online is way more economical than placing calls to them. Customers can also leverage Ecobank’s official email address as that too has proved to be effective.
These alternative channels of contacting the bank are not only evident in Nigeria, Ecobank also has similar arrangements in all the other 36 countries where they have a presence in Africa. All the ways of contacting the bank are outlined below;
Ecobank Call Center
Ecobank Call Center is always on hand to deal with customers’ requests and inquiries. People who are in need of their services can reach them through the number +234 1 277 2904.
Ecobank Customer Care
To enjoy the services of Ecobank Customer Care, people can always get them on their Customer Care Numbers +2347005000000 and +2348003262265. All it will take for you to solve that banking issue is some airtime on your phone. Note, if your complaint is likely to be a long one, then, be sure to have sufficient airtime to take care of the call. There is no ideal time to place calls to Customer Care as they are available 24/7.
The Ecobank Customer Care Live Chat option is always handy for customers to send messages, inquires, and requests to the bank’s Customer Care in real-time. The feature for the live chat can be accessed from their official website – www.ecobank.com. Customers are also at liberty to browse through the websites to get information about the Ecobank. The bank’s agents are competent as well as ready and willing to attend to customer requests and complaints, anytime, any day.
Apart from their direct contact numbers and live chats, customers who don’t wish to directly contact the bank’s personnel can just fill out a contact form which is accessible from the website – www.ecobank.com. On the contact form, you are expected to provide details like your name, phone number, email, and more. The problem or banking issue you wish to solve should also be stated on the form.
Leveraging the bank’s customer care email is akin to filling out the request form. The approved email address to use here are [email protected] or
[email protected]. While writing your query, remember to provide sufficient information to aid the bank staff in understanding the issue. Once your message is well understood, the reply does not take long in coming – usually within 24 hours.
Note that Ecobank recently carried out a huge transformation in their customer care to serve customers better. Presently, they have what is referred to as EcobankAssist with multilingual service options and faster response time.
EcobankAssist is really a great improvement on the bank’s service delivery modes and customers who have used the channel have attested to its effectiveness.
Contact Ecobank Via Social Media
Social media users can now liaise with Ecobank directly through their different handles on the internet space. Customers who would prefer to get them on Twitter can go ahead and leverage the bank’s Twitter handle @groupecobank to channel their complaints. Competent personnel is always on hand to lift such inquiries and complaints and channel them to the right quarters. The bank’s Instagram page is another option.
Messages, comments, requests, and complaints can also be dropped on Ecobank’s page on Facebook where it is sure to receive immediate attention from the bank. There is also the Whatsapp option. To contact Ecobank customer care via Whatsapp, send a message to the number (234) 808 760 3717.
List Of Problems That Can Be Solved By Contacting The Ecobank Customer Care
Ecobank Customer Care is designed to tackle a wide range of problems. Below are the likely problems that can be solved by the bank’s customer care
- Information on the bank’s products and services.
- Account balance inquiry
- Card transaction issues
- ATM card block request
- Online banking inquiries
- Online banking password reset
- Stop cheque instruction
- Card PIN re-issue request
- Dormant account reactivation
- Account reactivation
- General Account issues
- Cheque book request
- Statement of account request
- Every other complaint spanning across all Ecobank products and services.
- Escalate issues unsolved on first contact to the appropriate units.
- Daily calls to the bank’s POS merchants to check on the status of the machines, including reasons for low usage where applicable (Where serious issues are spotted, Ecobank Customer Care escalates to E-Banking for follow-up).