Safaricom has grown to become the dominant mobile network operator in Kenya but it has had to compete with other operators like Airtel Kenya, Telkom Kenya, Finserve, Jamii Telecommunications Limited, and others. To retain its dominance in the competitive industry, Safaricom has relentlessly strived to keep its customer happy. Expectedly, they must have been found wanting here and there but it is pretty obvious that the mobile network operator is getting a lot of things right. That’s the only way it gets to be the largest telecommunication provider in the East African country, controlling about 63.5 percent of the market. It has been estimated that their subscriber base has exceeded 33 million.
As Safaricom anticipates that figure to grow in years to come, it is only natural that it prioritizes keeping its existing customers happy and satisfied. To help them actualize this, the establishment has planted branches across the nation. In addition to that, they launched a self-care platform through which their users can resolve the challenges they encounter. If one must reach out to them, or speak with one of their customer care representatives, there are various ways to go about that as you’d soon learn.
The Various Ways to Contact Safaricom Customer Care
Like every other establishment that’s serious about its operations, Safaricom has made it easy for their customers to reach out to them when they need to do so. Through the Safaricom self-care platform, you can pay your bill, keep track of your usage, and do so much more that would have warranted you wanting to visit a service center or speak with a customer care representative. To use the self-care platform, you will need to register for it and log in to access it.
This week we’re celebrating 20 years since the launch of Safaricom on 23rd October 2000. In our third decade of growth, we renew our commitment to Transform Lives and keep Kenyans connected. #TwendeTukiuke. Read more https://t.co/ucpoVQ8Vsf pic.twitter.com/VTxVZTdP6L
— Safaricom PLC (@SafaricomPLC) October 27, 2020
Headquarters and Service Centers of Safaricom
You can also sort out whatever issue you have by visiting Safaricom headquarters or any of their service centers across the country as listed below.
- Safaricom Headquarters Address
Safaricom House, Waiyaki Way, Nairobi
- Service Centers in Nairobi East
- WESTGATE
- VILLAGE MARKET
- SARIT CENTRE
- KIMATHI
- I & M
- MOI AVENUE
- EASTLEIGH
- NAKUMATT MEGA
- BURUBURU
- JKIA
- BOMAS
- JUNCTION
- THIKA ROAD MALL
- Simba Telecom
- Generations Electronics Limited
- Work & Talk
- Work & Talk Comm
- Generation Electronics
- Triple X
- Naivas Supermarket
- Pricelite Communication
- Rasasi Investment Limited
- Beacon Technologies
- Phone Link Limited
- Brother’s Link communications
- Simba Telecom
- Dial-up
- Trioluc communications
- Statra technologies
- Generations Insight
- Generations Insight
- Generations Insight
- Ropem Telcom
- Pluto Mobile
- Say Hallo Limited
- Simba Telecom
- Trio luck
- Ronald Ngala
- Safaricom Service Centers in Nairobi West
- Wataalamu Co. Ltd
- Strategic mobiles
- Ebcomm
- Sunny Electronics
- Tricom Technologies Limited
- Mobile World
- Riyadh Communication
- Master Piece Ltd
- Tricom Technologies Limited
- Ropem Telcom
- Loska Communication Ltd
- Baraka Netcoms
- Dreamworld Enterprises Limited
- Gulf Mobile
- Oseo communications
- Makarim-juja mall
- Cell R us
- Enlight Communications Ltd
- Charing Cross
- Riyadh Communications Limited
- Service Centers in Western/Nyanza
- BUNGOMA
- KAKAMEGA
- CAPITAL AIRTIME
- Dial-up
- Mobile World
- Brital Shine
- Sunny Electronics
- Samchi Telecommunication
- Safeworld
- Simba Telecom
- Greenland communications
- Phone art
- Safaricom Service Centers in Rift
- NAKURU
- NAIVASHA
- ELDORET
- NAROK
- KITALE
- KERICHO
- Work & Talk Communications
- Hallo Hallo Communications
- Mobile World
- Safeworld
- Mobile World
- Phone Art
- Bon Voyage
- Strategic mobiles
- Buzz Line communications
- Abaquire Communications
- Top Ten Agencies
- Samchi Telecommunication
- Bon Voyage
- Work and Talk Communication
- Nahodha Communications
- Superior fones
- Branded Communication Agency Limited
- Eldoret
- Service Centers in Coast
- MALINDI
- NYALI
- REX HOUSE SHOP
- MOI INTERNATIONAL AIRPORT
- DIGO ROAD
- DIANI
- Otec Communications
- Simba Telcom
- Mastermind ltd
- Strategic mobiles
- Simba Telcom
- Simba Telecom
- Kingsland
- Tanger Traders
- Loska Communications
- Quicklink
- Elegant communications
- E-talk wireless
- Otech Communications
- Cardinal international Ltd
- Baraka Netcoms Limited
- Safaricom Service Centers in MT Kenya
- MAUA
- MERU
- EMBU
- NANYUKI
- NYERI
- Samchi Telecom
- Trioluck communications
- Zertort communications
- Telephonica Communications
- Geokam
- Simba Telecom
- Generations Electronics Limited
- Orchards Communications
- Citadel Cellular Communications
- Climbibg star communications
- Cresent
- Strategic Mobiles
- Strategic Mobiles
- Mergut Communications
- Alfones Communications
- Generation Electronics
- Vision Mobiles
- EP Communications
- Generations Electronics
- Dial up Communications Ltd
How to Contact Safaricom Without Visiting Any of their Service Centers
While there are those who would prefer to visit any of the telecommunications provider’s centers and sort out their issues, others would rather deal with the issue from the comfort of their homes or offices. Knowing this, Safaricom put in place various platforms that makes this possible as listed below.
Online Support Team
One can reach out to the online support team of Safaricom through Twitter, Facebook, or via online chat.
- Twitter – @Safaricom_Care and @SafaricomPLC
- Facebook – www.facebook.com/SafaricomPLC
- Online Chat – Live Chat
- Website: www.safaricom.co.ke
How to Contact Safaricom’s Customer Support Team
Prepay and Postpay customers of the mobile network operator can contact them through different telephone numbers and email addresses.
- Telephone Number and Email Address for PrePay Customers
Telephone: Call 100 (Free) Or +254 722 002100 (chargeable)
Email: [email protected]
- Telephone Number and Email Address for PostPay Customers
Telephone: 200 (Free) Or +254 722 002200 (chargeable)
Email: [email protected]
For all data queries, shot an email to [email protected]
Safaricom Anonymous Reporting Channels
The telecommunications provider put this in place to discourage ethical behaviors. Through the ethics hotline listed below, one can secretly report any behavior of Safaricom’s employees or business partners that’s out of order.
Calling Toll free: 0800720009
Visit Website: www.safaricomethicsline.com
Email: [email protected]
If you want to reach out to their communications and PR team, call the number below. It was put in place strictly for media queries.
Phone: +254 722 003272
Careers and HR/CEO’s Office
There are also avenues for people who would want to reach out to Safaricom HR department to do so. This is for those who desires to work with the establishment.
For jobs and internships, you can log on to Safaricom’s Career Portal and upload your CV and apply.
For general queries related to that, send an email to [email protected]. Nonetheless, you must know that applications are not processed over email, only through the portal.
If for whatever reason you want to get in touch with the chief executive officer of Safaricom, send an email to this address – [email protected].
.@PeterNdegwa_ We also passed an additional 42,105 houses and thereby connected 34,238 homes to our network. As a result, we have connected over 142,000 homes and 11,911 businesses to our fibre network to date. #SustainableSafaricom pic.twitter.com/9lchrlN4Za
— Safaricom PLC (@SafaricomPLC) October 14, 2020
Safaricom Now Has a Unified Service Code
There was a time the mobile network operator had various short codes that it became quite a task to remember which you need to dial to access their various services. This has changed as ity now operates with a unified USSD – *456#.
When you dial that USSD, you can access all the services of the telecommunications provider. Alternatively, you can use the following codes:
*456*0#: Access all Safaricom deals and promotions in a single view
*456*1#: Purchase different Safaricom services (Data, SMS, Minutes, Skiza among others)
*456*2#: Request for Okoa Jahazi or Share/Sambaza your friends and family
*456*3#: Get rewarded with fabulous offers for using your line, redeem and share.
*456*4#: Access all your balances and carry out top up
*456*5#: Unlock your M-PESA, check tariff, search paybill numbers and more.
*456*6#: Sign up for Safaricom Home Fibre and manage your account.
*456*7#: Activate Data manager, Blaze and other services.
*456*8#: Get your PUK or help a friend or relative to get theirs through your line.
*456*9#: Stop active subscriptions that keeps on renewing (Data, SMS, Games and more).
*456*10#: Locate the nearest Safaricom shop or care desk and find other interesting services.