Stanbic IBTC Bank is a leading financial service provider in Nigeria. With an AAA F1 Fitch rating, the bank stands out as both credible and reliable. These qualities are what customers look for in financial institutions. More so, the bank has continued to receive high annual ratings and its customer care services are impeccable; this is thanks to the fact that they offer various platforms for customers to reach them.
How Do I Contact Stanbic IBTC Bank Customer Care?
Stanbic IBTC Bank has a versatile customer care department that is designed to meet the needs of the bank’s numerous and diverse customers. So, depending on the customers’ preference, they can access the bank’s customer service through calls, emails, social media platforms, or in-person consultation by visiting one of the branches nationwide.
Alternatively, a customer may choose to fill out a complaint form on the bank’s website and customer care representatives would call back. More so, it is important to note that all the available customer care contact options are designed to ensure that customers get maximum satisfaction from banking with Stanbic IBTC Bank.
Stanbic IBTC Customer Care Phone Numbers
One can contact Stanbic IBTC Bank customer care by simply dialing the appropriate phone numbers and the service lines are available 24/7 from Monday to Sunday. The customer care numbers are categorized in order for clients to get their issues sorted out in the shortest time possible. Below are the various customer care lines available:
- To contact customer care service directly, one needs to call 014227777 within Nigeria or +234014227777 if calling from overseas to register complaints or seek guidance from a representative.
- For general inquiries and complaints, customers within Nigeria can reach customer care on 07000 909 909 909 while customers living overseas would have to call +234700 909 909 909.
For other inquiries, one can call the following numbers and have a customer care representative within that department address your needs:
- Private Banking – 014224444/+234014224444
- Enterprise Direct – 0700 333 3333
- Vehicle & Asset Financing – 01422 2222
- Fraud Complaints – 01422 7777 (local) or +234 01422 7777 (international)
It is important to note that these numbers are not toll-free and as such will cost the customer money in the form of airtime. Note also that call tariffs vary from one network provider to another, and it may cost more to call a landline than a mobile phone number, so choose wisely.
Stanbic IBTC Bank Customer Care Service Via Social Media Platforms
In this internet age, businesses have chosen social media platforms to enable them to not only market their products and services, but to connect seamlessly with their existing customers. Stanbic IBTC Bank’s customer care can be reached on their Facebook, YouTube, Twitter, or LinkedIn accounts. Below are the social media handles you can use to connect with Stanbic IBTC Bank:
- For Facebook go to Stanbic IBTC official page
- To connect with them on Twitter use their handle @StanbicIBTC
- For YouTube, you can connect with the bank on their YouTube channel
- To connect with the bank on LinkedIn, you can do so via https://www.linkedin.com/company/stanbic-bank
- On Instagram, you can contact them via https://www.instagram.com/stanbicibtc/
Simply send a direct message on any of these channels and a customer care representative will respond to your inquiry. You can expect a response within 24 hours. More so, the social media option comes in handy as live chats are usually cheaper than making calls. Also, if you are social media savvy, this option might be preferable. However, in order for you to get a quick response and professional correspondence, be sure to send direct messages (DM) and not casual posts on their walls or timelines as such messages may not get the attention you need.
There’s Also The Option of Emailing One’s Complaint
If you cannot call or live chat on social media, then you may consider emailing customer care. This might cost less compared to phone calls. For this, you can contact customer care directly via the following email addresses:
- For general issues, use [email protected]
- For anti-fraud complaints, use [email protected]
- If you have issues with Private Banking, send complaints and queries to [email protected]
- Enterprise Direct issues can be sorted by sending an email to [email protected]
- If you subscribe for Vehicle & Asset Financing, reach customer care through [email protected] and expect a reply within 24 hours
Stanbic IBTC Bank Customer Care Can Be Reached In-Person
Should you find any of the options discussed above unappealing, then you may have to settle for an in-person consultation. This will afford you an opportunity for face-to-face interaction with a customer care representative. This option works best for people that favor human interaction over phone and social media interactions. It also works well if one has problems putting one’s complaints into writing.
You can hereby speak with any Stanbic IBTC customer care personnel by simply visiting any branch of Stanbic IBTC Bank across the country and not necessarily the branch you bank with. When at the bank, request to speak with a customer care representative regarding whatever complaints you may have. Check the bank’s website at www.stanbicibtc.com to find a branch nearest to you. More so, you may schedule an appointment with a representative ahead of your visit to speed up the process.
Can Stanbic IBTC Be Contacted Via WhatsApp?
WhatsApp remains a very popular social media channel connecting people through live chats, voice notes, and video calls. However, there is no listed number that can be used to access the Stanbic IBTC Bank customer care service through WhatsApp. This may be due to the bank’s already strong social media presence. With about 1,081,286 followers on Facebook and about the same number on Twitter able to register their complaints through live chats, the bank probably has not seen the need to make public a WhatsApp contact number. However, one cannot rule out the possible existence of a WhatsApp contact even if it is not made public. Such contact numbers may be made available on request.
With the variety of options available to Stanbic IBTC Bank customers to make inquiries and register complaints, one can conclude that the bank prioritizes customer satisfaction. It does not come as a surprise because the happier your customers are, the more willing they will be to continue their patronage of the business. So when next you have that mind-boggling issue, inquiry, or feedback regarding products and services offered by Stanbic IBTC Bank, you know just how and when to get your message across to their customer care unit using the option that suits you best.
