Fidelity Bank Plc is a well-renown financial service provider in Nigeria. The bank, which kicked off as a Merchant Bank in 1998 before changing to commercial banking, is among the top-tier banks in Nigeria. As it stands today, Fidelity Bank Plc has 250 offices nationwide and a huge customer base of over 5 million happy and satisfied customers. This bank offers a host of growth and support services to lots of individual and corporate organizations but has a special preference for Micro Small and Medium Enterprises (MSMEs). Among the services it renders are eBanking, Corporate Banking, Private Banking, and Retail Banking. To render these services effectively, Fidelity Bank customer care lines have been dedicated to helping in resolving customer complaints.
How to Contact the Various Fidelity Bank Customer Care Channels
Are you in need of anything but can’t go to the bank? Do you have an issue to resolve quickly? Fidelity customer service has got you covered. Contacting Fidelity Bank customer care is very easy. The bank provides customers with different channels to reach out to them for complaints, inquiries, and suggestions. You can reach out to their customer care through various means like;
- Phone call via +234 (0) 700 3433 5489 or +234 (0) 908 798 9069 for people abroad
- Live chat on their website
- Social media handles (WhatsApp, Facebook, Twitter, and LinkedIn).
You can also write to them at their corporate headquarters at 2 Kofo Abayomi Street, Victoria Island, Lagos, Nigeria.
You can call their phone lines at +234 (0) 700 3433 5489 for general inquiries for Nigerian residents. Aside from this phone number, if you have any other issues with the bank, you can get in touch with any of the following;
- Kenneth Ugo
Member, Investor Relations
Tel: +234 708 488 1691
- Samuel Obioha
Head, Investor Relations
Tel: +234 (1) 448 0853
- Gbolahan Joshua
Chief Operations & Information Officer
Tel: +234 (1) 448 0853
For Fidelity bank customers living outside the shores of Nigeria, they can get in touch with the bank and resolve their banking challenges by calling the number +234 (0) 908 798 9069.
Live Chat on the Website
You can also reach out to TrueServe on Fidelity’s website. Click the live chat button at the lower right corner of your screen and follow the prompts to get connected to an agent. Also, you may be asked to leave a message there with your email and in due time, you will receive a response from a Fidelity Bank customer care representative.
Reach out to them through email at firstname.lastname@example.org. It is best to use Fidelity Bank’s customer care email as an avenue to reach the bank when you have a complaint to make and have supporting documents to lodge the complaint. The email is also very effective when making inquiries and the feedback you need has to come with documents, for example, your statement of account.
Indeed, social media is increasingly becoming the fastest and quickest means through which you can get any issue with Fidelity Bank sorted out. The bank has also been able to establish a dominant presence on all the popular social media channels like Instagram, Facebook, WhatsApp, and Twitter.
- For WhatsApp, chat this number +234 (0) 0903 000 5252 and get in touch with a Fidelity Bank Customer Care Representative. You can also chat with IVY, their WhatsApp chatting bot on +234 (0) 0903 000 0302. You can perform a good number of banking operations using Ivy.
- Facebook page
- The LinkedIn professional network is – Fidelity Bank PLC
What You Should Know About the Newly Launched Fidelity Bank Live Chat
Fidelity Bank recently launched a live chat on WhatsApp and Facebook with a bot called IVY. This is an automated system built on these platforms to help their customers make seamless banking transactions and inquiries. Whether they want to buy airtime, make transfers, make inquiries, lay complaints, or make suggestions, IVY is always there for you. IVY can be contacted anytime on +234 (0) 0903 000 0302. You can also chat with her on Facebook Messenger.
Does Fidelity Bank Respond to Complaints Made On Social Media?
Yes, Fidelity Bank responds to customer’s complaints on social media. Going through their profiles, one can see that some customers make complaints, inquiries, and suggestions on Fidelity Bank’s social handles. The handlers always respond to these as fast as they can. When they cannot proffer immediate solutions, they refer customers to other ways they can solve their issues.
A look at Fidelity bank’s social media handles reveals they are very active. They also maintain uniformity on all their platforms i.e whatever they post on one platform is posted on others. They also seem to follow a well-planned posting schedule. One must confess the guys behind those social media handles are professionals.
The aim is to engage customers who are loyal enough to follow them across their platforms and also attract new ones through their activities. Social media remains a large market in Nigeria and any brand that can maintain a great outlook there will surely gain more customers. This is why many brands, including Fidelity Bank, take their social media campaigns very seriously.
Fidelity Bank Renders One of the Best Customer Care Services in Nigeria
As stated earlier, Fidelity Bank is an award-winning financial institution and also one of the richest commercial banks in Nigeria. It was named the bank of the year at the Silverbird Man of the Year awards in 2019. It was also named the fastest growing and most trusted financial services brand in Nigeria at the BAFI awards in 2020. This award was in recognition of the bank’s numerous contributions to the development of the Nigerian economy, especially in the Micro Small and Medium Enterprises (MSMEs) sector. Despite these accolades, Fidelity keeps improving daily. One area in which this bank performs far more than many others is customer service.
This bank has been listed as one of the most customer-friendly banks by different banking metrics and evaluation platforms. From a random sample questioning on customers who have at one point or another done business with the bank and reviews gotten from the internet, it can be seen that their customer support system is very effective.
Fidelity bank has a dedicated system that concentrates on customers and their welfare. This system called TrueServe is dedicated to treat customers well and make them recognize who they truly are – Kings. TrueServe makes banking with Fidelity very easy for existing and intending customers. With TrueServe, transition to Fidelity Bank becomes very easy.
The team at TrueServe is always available 24/7 and responds almost immediately. They respond to any queries and offer help on even the smallest of issues. The guys at Fidelity Bank’s customer care are all well trained. They are always very friendly, attentive, empathetic, and willing to help. Customers have noticed that they don’t just respond to request or offer advice, they would always call back to find out if the issue has been resolved and ask if there is any other way they could be of help. TrueServe was truly created with customers at heart.
FAQs About Fidelity Bank Customer Care
Are the customer care agents always available?
Fidelity Bank has a customer service team TrueServe at the contact center that is always available anything, any day. No matter the location you are calling from in any part of the globe, you will get to talk to an agent.
What kind of complaints or inquiries can I report to these agents?
At the TrueServe Contact Center, all forms of complaints, suggestions, requests, and inquiries can be made. From opening a bank account to knowing how to make withdrawals, you will always get a person to converse with.
What is the best time to contact them?
Any time is good so you can call at your convenience. According to the bank’s website, there is no best time whatsoever. The contact center is always open 24/7 so whenever you call, there will always be an agent to talk to you.