Glo Limited is one of Africa’s fastest-growing telecommunications company. Glo can be reckoned as one of the major market leading mobile service provider in Nigeria. The company also has a presence in the Republic of Benin and has recently acquired licenses to operate in Ghana and the Ivory Coast.
Most mobile devices have the ability to pick up Glo browsing settings or Glo GPRS settings automatically at first use. However, this does not work in every case.
Glo Data Plan
The Globacom render data plan to both androids and all network gadgets ranging from 40MB to 180GB. A USD Code is used to subscribe to any data bundle the customer can afford which last for a particular range of time. However, the network has made drastic changes since April 2017, by slashing their data bundles by 50%. Before now, customers could get 3.2GB Glo data plan for just N1,000, but now N1,000 gets you only 1.6GB.
How to Check Data Balance
For a customer to find out how much data is let on his/her device, certain USSD Code is used. To check your data balance on Glo network, dial *777# then choose from the various options from the pop-up. For instance, choose 1 to get 3G Data Service; 2 to get 4G LTE service; enter 4 to Manage data; choose 4 to check data balance.
Glo GPRS/3.5G/Data/ Mobile Internet Browsing Settings
The Glo GPRS roaming enables users to access the internet irrespective of their location around the world using a Glo SIM. If you would like to manually configure your mobile phone to be able to access GPRS/3G/ Data/ Internet browsing functions on a Glo network, there are just a few steps to be taken:
1. You would require someone with an internet connection to do this.
Visit this link: http://22.214.171.124/globacom_ng-dms-scw/page/, you will see a box to enter your mobile phone number and click submit. You will be directed to a page where you will be prompted to enter a code verification. Enter the code correctly and Click SUBMIT.
A 4 digit code would be sent to your mobile phone for verification and you should enter these digits correctly online and Click SUBMIT. Please ensure that your SIM is in a browsing enabled phone.
The next step is to be directed to a page that would display a number of recognizable mobile phones compatible with the Glo SIM card. Choose the one you wish to Configure and you’ll be given the list of the Configuration Settings available for the phone. Choose the configuration Settings you desire and bingo! it is a done deal.
GLO GPRS (APN) SETTINGS
2. If you have a little more knowledge on where to locate your network and data settings options, you may also like to configure your phone manually. This method is the most manual (if there is anything like that). The settings are found below:
Account name: GLO WAP
APN/Access Point: GLO wap
IP address: 010.100.098.022
Use proxy: yes
Home Page: http://google.com
Security: unsecure (off)
Authentification type: normal
Network type: Ipv4
Login type: automatic
Enable ppp Extensions: yes
Header compression: yes
Glo Customer Care
The network provides customer care services through the following means:
Call Centre: customers can dial 121 or 200 to get service providers on the telephone for requests, complaints, and inquiries or simply send an email to [email protected]. Glo also has specialized Call Centres for Prepaid, Postpaid, Glo Business, BlackBerry and other segments of customers.
Gloworld: With its chains of retail and service outlets in different locations, customers have the option to meet representatives for first-hand services including Advice on packages, Information on technologies and applications, Guidance on usage and billing, Resolution of complaints.
Live Chat: Glo network also provide live chat on its website, all the customer has to do is to click on the chat icon to speak with a customer care representative.
Social Media: The Glo network reach out to customers via social media; Facebook, Twitter, Instagram, Blackberry Channel, Google+ and Eskimi. For users following any of glo social channel or site, the company provides information on their product/service offers/release and giveaways. You can also chat with the service providers on social media, send in complaints/ inquiries as posts or tweets to get a response in the shortest possible time.