Chinese authorities had pointed out a problem causing Apple iPhones to unexpectedly shut down, earlier in the month. They had insisted that it was a bigger problem than what Apple had owned up to and that some Chinese consumers were having problems with iPhone 6 batteries.
The government watchdog group, the China Consumers Association, had called on Apple to take further measures to address the problem, and accused the company of failing to “meet basic consumer needs for normal wireless communication.”
Apple has been very prompt in replying the back-and-forth dialogue of the group, which is not surprising, considering Samsung’s missteps on handling product complaints with the Galaxy Note 7.
The tech giant has responded to the Chinese Consumers Association’s request for a conclusive cause of the iPhone 6 batteries fault with some information on their regional support webpages.
The problem with the iPhone 6 batteries apparently has nothing to do with a security issue, rather a weird reason is behind the freezing, hanging, refusal to charge or backup of a small unit of iPhone 6s produced between September and October 2015.
Air has been fingered as the culprit. According to Apple, a central battery component was exposed to “controlled ambient air for too long” before said component was “loaded into the battery pack.”
It is certainly a unique reason for a defect but it means that for the “affected’ iPhone 6s range, everything should be alright after Apple’s voluntary free battery replacement program. It, however, does not explain the other “small number of customers” outside the area who have been reporting unexpected shutdowns as well.
Apple better have gotten the reason right the first time around if not, people may start comparing the situation even more closely to the Galaxy Note 7 fiasco and as Samsung’s affected Q3 results show, that is not a good thing.